Changes to NUHS Portal Terms & Conditions!

NUHS has changed its terms and conditions on the MyIndici patient portal.

Virtual Consult Cartoonised

The main changers are:

  1. If your correspondence with the Clinician takes longer than 5 minutes you will be charged for a consultation of $15.
  2. The advice provided by your doctor is limited by the information you provide and the information we already have in your clinical records. Your email will be responded to within 5 working days, if your regular Doctor is available. If you have an urgent request, please contact Newtown Union Health Service on 04 380 2020.
  3. NUHS Patient Portal (MyIndici): Any form of abusive language (racial, misogynistic or any other), threats, or harassment (including excessive and repeated portal usage), directed towards NUHS staff or any other individuals will lead to immediate suspension from the portal. NUHS find this type of behavior unacceptable and we will not tolerate under any circumstances We aim to maintain a respectful and professional environment for all users, and any violations of this standard will be dealt with swiftly and decisively. We urge all users to communicate in a manner that upholds the NUHS service’s values of integrity and respect. Thank you for your cooperation in maintaining a positive and constructive Portal messaging service.
  4. A repeat script incurs a charge of $10. An invoice will be text, emailed or sent via the Portal to you to advise you of the charge. Your prescription will be available after 3 working days. If your repeat script is urgent, please contact the Newtown Union Health Service on 04 380 2020.