Newtown Union Health Service – NUHS

COVID-19 Update

Due to Covid-19 we have been advised to stop face to face nurse and doctor consultations with immediate effect. If you are unwell or have a family member unwell please phone on 380 2020.  We will provide telephone consultations and if a face to face consult is required arrangements will be made. This will mean we can manage a small number of people in the waiting room at one time providing social distancing to keep us all safe.

For any existing appointments you will receive a phone call from the doctor or nurse at the appointment time rather than attend the clinic. If necessary, they will then arrange a face to face visit for you. You will be charged for a telephone consultation however if COVID-19 related will be free of charge.

Please do not be offended if we ask you to wait outside until you can be seen.

If you need a repeat prescription please phone our Script line Ph: 380 2020 or use the Manage My Health website – DO NOT COME IN TO REQUEST THESE.  All scripts will be faxed to your local pharmacy at no cost to the patient.

The number of requests for repeat prescriptions has been extraordinary. We are now needing to prioritise these starting with those whose regular medication is now due. Please do not stock pile medication, this will generate stock shortages. At the moment this is not the case and we have been assured that if we continue providing scripts as we have in the past there is enough stock in the country.

Thank you for your patience and understanding during this tough time.  The safety and wellbeing of our patients and community is of the utmost importance to us.

The Prime Minister has advised the country that we are in an Alert level 3 state as of Monday 23rd March 2020.  Please read the below information which outlines what this means.  Alert level 4 will come into effect Wednesday 25th March 2020.


Alert level 3


Travel in areas with clusters or community transmission limited

Affected educational facilities closed

Mass gatherings cancelled

Public venues closed (ie: libraries, museums, cinemas, food courts, gyms, pools, amusement parks)

Alternative ways of working required and some non-essential businesses should close

Non face-to-face primary care consultations

Non acute (elective) services and procedures in hospitals deferred and healthcare staff re-prioritised

Alert level 4


People instructed to stay at home

Educational facilities closed

Businesses closed except for essential services (ie: supermarkets, pharmacies, clinics and lifeline utilities)

Rationing of supplies and requisitioning of facilities

Travel severely limited

Major reprioritisation of health services

For the most current and accurate information please go to:

patient register is temporarily closed

So we are unable to take on any new patients at this time.

The only exceptions are listed below:

The Massey Student Health and Counselling Service register will remain open to new registrations.

Newtown Union and Broadway Health Clinics will only register:

Newborn babies and children who do not have a GP in Wellington
A Spouse or partner if they do not have a GP in Wellington

We apologise for any inconvenience this may cause.

Patient Experience survey

Our practice is participating in a national survey to find out what your experience with health care is like and how your overall care is managed.  Taking part is voluntary.  For further information follow this link.

Our reception staff will be checking we have your contact information details on record.

We are a not-for-profit community service providing healthcare for community service card holders, low income union members and their families.

Newtown Union Health Service is a long established health service providing a range of local health services for some of the most vulnerable people, including new migrants, low income families, and the unemployed.   We have been providing community-owned, affordable, accessible, acceptable, appropriate, not-for-profit and community based primary health care since May 1987.

Patient Portal

Patient portals are secure online sites, provided by GPs, where patients can access their health information and interact with their general practice.


Patient portals give people convenient and secure electronic access to their  health information, increasing their ability to manage their own health care. Read more